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FAQ

FAQ

Find the most frequently asked questions below.

  • Return Policy

    Thank you for shopping with us! We strive to provide the best products and customer service, and we want to make sure you're satisfied with your purchase. However, as our instant loaded tea mix is a consumable product, it is non-returnable and non-refundable.

    Return & Refund Policy:

    • All sales of instant loaded tea mixes are final.
    • Due to the nature of our products, returns are not accepted for any reason, including dissatisfaction with taste, texture, or product experience.
    • Store Credit or Replacements: In certain cases, we may offer store credit or a replacement product at the sole discretion of the store owners. Any such decision will be based on the circumstances of the case.

    Important Notes:

    • By purchasing products from this store, you acknowledge and agree to this return policy.
    • Store Credit and replacement products may only be offered in specific situations, such as if an order is damaged during shipping or there is an issue with the product. These are not guaranteed and are provided at the discretion of the store owner.

    If you have any questions about your order or our products, please don’t hesitate to contact us. We’re here to help!

    Thank you for your understanding and for choosing our products!

  • Shipping Method:

    • Most orders are shipped via USPS Ground Advantage.
    • Some larger box orders are shipped via UPS.
    • We are not responsible for any delays that may occur during shipping or any damage that may occur during transit. If you experience any issues with your order during shipping, please contact us, and we will do our best to assist you in finding a solution.

    Free Shipping:

    • We currently offer free shipping on orders over $20. This shipping offer is provided at the discretion of the store owner and may be altered or changed at any time without prior notice.

    Packaging:

    • All products are carefully packaged in bubble mailers or boxes for protection during transit. We take pride in our products and make every effort to ensure they are shipped in the best possible condition.

    • By purchasing products from this store, you acknowledge and agree to this shipping policy.

    If you have any questions or need assistance with your order, please don’t hesitate to contact us. We’re here to help!

    Thank you for choosing our store!

  • At our store, we truly value our customers and strive to process and ship orders as quickly as possible. Our goal is to ship most orders within 1-3 business days after they are placed.

    However, we do not guarantee that all orders will be shipped within this time frame. Occasionally, delays may occur due to factors such as:

    • High order volume
    • Supply chain issues
    • Staffing shortages
    • Technical difficulties
    • Weather delays

    In the event of unforeseen circumstances, we will do our best to resolve these issues as quickly as possible and keep you informed of any delays.

    By purchasing products from this store, you acknowledge and agree to this Turnaround Time policy.

    Thank you for your understanding and patience! If you have any concerns regarding your order, please feel free to contact us. We are here to assist you!

    Order Processing Time

    Please note that any orders placed after 5:00 PM CST will be processed on the following business day. Orders placed before 5:00 PM CST will be processed the same day, whenever possible. We appreciate your understanding and strive to fulfill all orders as quickly as possible.

  • Yes, our teas are sugar free. They are sweetened with sucralose.

  • We do not offer coupon codes, promo codes or sitewide discounts. Why? Because we've priced our products as low as possible from the start - no games, no inflated price tag, no waiting for a sale to get the good stuff. We believe in fairness, transparency and everyday value.

    You're getting the best deal every time you shop - no code needed.

  • We don't offer wholesale or bulk pricing at this time. Upline was built to serve individual customers directly - no middlemen, no markup, no watered-down versions of what we do.

    Our focus is on quality, consistency and community. That means we pour our energy into delivering the best possible experience to the people who support us one sip at a time.

    If that every changes, our community will be the first to know.